Ever since I moved into my home in Taylor in 2001, I have relied on R&L Heating and Cooling to keep my family and me comfortable year-round. I have come to expect prompt, courteous service delivered by professionals, so it was no surprise to experience the very same results when Jeff, one of your service technicians, visited my home to check on a malfunctioning condenser fan on our a/c unit during one of Detroit's recent hot spells.
As I requested, Jeff called me at work to inform me that he was going to make the service call. When he arrived at our home, he called again to tell me that the air conditioning unit was working just fine! Jeff ran a complete diagnostic on the unit and then shut down and re-started the unit to ensure that all was still in order. Jeff took the time to explain in layman's terms what he was doing and why, and he offered suggestions for keeping the unit operating at peak efficiency.
I enlisted R&L to install the air conditioning unit in my home in 2002, and to replace the furnace and humidifier in 2006. I will always trust R&L Heating and Cooling to maintain our furnace, humidifier, and air conditioning unit as long as I own my home, and will certainly recommend R&L to all my friends who are in need to heating and cooling service for their home.
Mr. Francis C. - Taylor
Everyone I talked to from the first phone call to completed installation were very professional. This is the third furnace/AC I have gotten from R&L for 3 homes over 35 years, as well as service when needed.
Carol J. - Allen Park
Your guys did a great job & were very courteous & helpful with my questions. PS Your tech's have always been very nice & helpful. In all the years I have been doing business with you I have never had a problem.
Barbara W. - Taylor
Above & beyond expectations!!
Kelly I. - Taylor
As Tony the Tiger would say, You're all G-r-e-a-t!
Robert A. - Taylor
Excellent job & crew. Very courteous & mindful of our property.
Jill D. - Southgate
I couldn't ask for anything better than R&L Heating & Cooling. My thanks to you all.
George B. - Riverview
Follow up on details was excellent.
Mark G. - Grosse Ile
Nice job, your guys were great, will see you again on all our heating & cooling.
J. L. -
Andy along with the tech. crew were all excellent in their service and guidance. I have already recommended R&L to others. Thank you all very much.
Michael P. -
To Whom It May Concern:
This letter is in reference to the quality of work that R&L Heating and Cooling has performed for Abbey Homes, LLC though out the business relationship of both companies.
R&L has always produced a high quality of work on all of our sales and has very good equipment and materials. R&L is always willing to give ideas for better and more cost effective ways of handling HVAC systems in our units which is always helpful in today's market. Our Community Builders have commented that they never have a concern with warranty appointments since R&L has yet to miss one.
I would recommend R&L Heating and Cooling to any company that is looking for a quality contractor with excellent equipment at competitive prices.
Jeffrey R. Brady
BINGHAM FARMS, MI
I would like to thank your company for the excellent work they did when installing my furnace/air conditioner. Even though I looked your company up in the phone book, you came highly recommended by the Wyandotte Inspector, Carl Missler. He had nothing but good things to say about you and your company.
The sales person, Steve that was sent to give me the estimate was very professional. Out of all the people I had give estimates, he was the ONLY one that actually went into the crawl space to look at my existing furnace. He treated me with respect and answered all the questions I asked. He gave me numerous options to choose from, and he is the main reason we went with an outside unit, it was a terrific idea that solved my problems.
The crew you sent was on time and courteous. This crew works very well together. You can tell that they enjoy working with each other. They worked neatly and quickly. I was surprised that so much was completed in one day. Any question I asked was answered politely and in terms I could understand, they were not condescending because I am a woman. These employees turned something I was dreading into a good experience. I enjoyed having them here.
I will recommend your company and crew to whom ever I find out needs this type of service. I am very pleased with the job and equally pleased with the type of employees you have.
My husband and I thank you for making this job look so easy, for completing it quicker than we were originally told and showing us that our money was well earned by your employees thus being well spent by us. We feel that we not only received quality material but most important, quality employees!
Betty and Dion M.
R&L Heating and Cooling has been providing me with prompt, professional service since 2001. I know that I can rely on them to be on my job site when promised, and that my HVAC installations are first rate and completed on time. The equipment and materials used are top quality and their prices are competitive. In fact, I chose R&L to do the HVAC in my personal home and am very pleased with the results.
When I communicate with their office I get an immediate response from their full-time staff. The field supervisor and work crews are courteous and experienced. If my customers need any warranty or other work done, their service department responds quickly and courteously.
I would recommend R&L Heating and Cooling to anyone that needs their project done on schedule, within budget and expects first class HVAC installations for their customers.
To Whom it May Concern:
I would heartily recommend R&L Heating & Cooling, Inc. for any HVAC needs. My company has used R&L Heating & Cooling as our exclusive new home heating and cooling contractor for the past ten years. The jobs are scheduled and completed on a timely basis, the crews are knowledgeable and professional, and the quality of the work is exceptional.
As a new home builder, it is extremely important to use an experienced HVAC contractor that can properly access and anticipate the needs of a particular floor plan as well as any changes that a homeowner may want. The equipment, once installed, must properly heat and cool the home. This is where R&L Heating and Cooling excels: their work is always excellent and the homes always perform as well or better than anticipated. In addition, their service is always prompt and their service personnel are courteous and efficient.
R&L Heating and Cooling is an expert HVAC contractor for any heating and cooling system. I would be happy to discuss my company's experience with anyone interesting in using R&L Heating and Cooling.
Gerald Ward President
I want to commend you for the fine group of men you have working for you. Last week they installed a furnace & air for me. They worked hard, good mannered & patient. Won't hesitate to recommend your company to my friends.
To whom it may concern:
I just wanted to write a short note to let all of you at R&L know what a great job all of you are doing.
Mary is always so pleasant on the phone and very helpful with anything you might have to ask. She always lets me know when my check-up is. Thank you Mary! All the heating and cooling service men that come to check the furnace and air conditioner are all very considerate and courteous. They never try to sell you something you don't need.
I asked one serviceman about a new thermostat. One that has a timer on it with all the bells and whistles. He asked me why I wanted to spend all that money when the one I had worked perfectly well. He saved me lots of money. Another time I asked about the furnace filter and he said I wouldn't need one until next check-up. Again saving me money. Thank you, Mike and Jerry. Not all Heating and Cooling service are that honest. I have been with R&L since I moved to Cornerstone Club nine years ago and have always had GREAT SERVICE. Thank you R&L, keep up the good work.
A very satisfied customer